Privacy Policy

Welcome to SwiftIT Solutions. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.

Brand name: SwiftIT Solutions – Door Step Laptop Hardware and Software Service/Support
Address: Road No. 4a, Kailash Hills, Mahadevpur Colony, Hyderabad, Telangana 500055
Phone: 091331 21231

Information we collect

We may collect personal information from you when you interact with us or use our services. This may include:

• Contact information: name, email address, phone number, and postal address.
• Service information: details about the services you request, including hardware/software repair requests, issues reported, and service preferences.
• Payment information: payment details, such as your billing address and transaction history.
• Technical information: IP address, browser type, operating system, and browsing behaviour when you visit our website.

How we use your information

• To provide services: processing service requests, scheduling appointments, and providing technical support for your laptop hardware and software.
• To improve our services: analysing customer feedback and service usage to enhance our offerings.
• To communicate: sending updates, offers, or news about our services. You can opt out of these communications at any time.
• To ensure security: detecting and preventing fraudulent activity and unauthorised use of our services.

Sharing your information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers: third-party vendors who assist in processing service requests, managing our website, or enhancing our services.
• Legal obligations: where required by law, such as to comply with court orders or other legal processes.

Security of your information

We implement robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of internet transmission is entirely secure, and we cannot guarantee absolute security.

Your rights

• Access: request a copy of the personal data we hold about you.
• Correction: request the correction of any inaccurate or incomplete data.
• Deletion: request the deletion of your data, subject to certain legal conditions.

Cookies and tracking technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve functionality and analyse website usage. You can manage your cookie preferences through your browser settings.

Warranty policy

SwiftIT Solutions provides warranty coverage on eligible repairs and spare parts as follows:

• 90 days warranty on repairs from the date of service.
• Keyboard replacement: 30 days from the date of replacement.
• Battery (spare part): 1 year from the date of replacement.
• SSD (spare part): 5 years from the date of installation.
• RAM (spare part): 2 years from the date of installation.

Warranty applies to workmanship and genuine spare parts supplied by SwiftIT Solutions. Physical damage, liquid damage, misuse, unauthorised repairs, or third-party modifications may void warranty. Warranty terms are confirmed on your invoice at the time of service.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected here, with an updated effective date.

Disclaimer

SwiftIT Solutions is an independent service provider and is not affiliated with or authorised by any laptop manufacturer. For our full third-party disclaimer, including trademarks, manufacturer warranties, and liability limits, please see our Disclaimer page.

Contact us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Website: hyderabad.swiftit.in
• Email: swiftitsolutions24x7@gmail.com
• Phone: 091331 21231
• Instagram: @swiftitsolutions
• Facebook: SwiftIT Solutions